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Frequently Asked Questions

While working with customers, I'm constantly learning about their needs and managing inquiries that arise. As a result, I've included a list of frequently asked questions along with answers in order to provide additional support. If your question isn’t addressed below, get in touch with me and I'll provide the information you need.

What is your shipping policy and do you ship internationally?

We ship only to US customers at this time.

FREE 'standard' shipping is available on all of our products!  Art and Sew Forth reserves the right to select the most reasonably priced method of shipping based on the shipping destination to qualify for free shipping.

 

We use USPS, UPS, and FedEx shipping carriers.  We use Pirate Ship for our shipping services.  Shipping times vary based on carrier and destination.  In most cases it takes 3-7 days for the product to arrive at its destination.  The 3-7 days is in addition to our processing time.  Art and Sew Forth cannot control postal delivery schedules and is not responsible for shipping delays, mis-deliveries, damages, or packages lost in transit.

If you require expedited shipping, want additional insurance added to your purchase, or request a specific carrier, make a note in the 'Comments' section when placing your order.  Customers are responsible for all additional expenses associated with shipping that is not 'standard'.  You will be billed separately for these expenses and payment of such must be received prior to shipment.

Any damages incurred during shipment are not the responsibility of Art and Sew Forth. Customers are responsible for handling damaged shipment issues directly with the carrier.  Art and Sew Forth cannot file any claims on the customer's behalf.

How long will it take to get my order?

The current order processing time is 1-3 business days after payment is received (not including weekends). I will do my best to get orders processed and shipped as soon as possible. This turnaround time does not pertain to custom orders.  Estimated processing times for custom orders will be communicated via email once the order is finalized.


Your order should arrive within 3-7 business days after it has been processed. The Shipping time is in addition to our processing time.  Art and Sew Forth cannot control postal delivery schedules and is not responsible for shipping delays, mis-deliveries, damages, or packages lost in transit.


Local Pick-Up can be arranged.  Art and Sew Forth is located in Vancouver, Washington.   If you are local (SW Washington; Portland, Oregon; or in a surrounding city/county) and want to avoid shipping time, choose the 'local pick-up' option instead of 'shipping' at check out. Art and Sew Forth will email you to arrange a 'pick-up' appointment at our location in Vancouver, Washington. No discount or credit will be given if this option is selected.

Do you accept custom orders?

Yes.  If you see a product on the website but would like it in a different color, size, etc., please inquire about custom options by filling out the form on the "Contact" page.  I will followup to discuss the specifics and let you know if customization is possible.  I try to followup on all email inquiries within 24-48 hours. 

All of our items are considered "one of a kind" and normally only one is available for purchase.  However, duplication of an item can sometimes be done.  If you make a request for a duplicate of an out of stock item, this would be considered a "custom" order. 

Customization will depend on availability of materials.  Not all items can be customized.  Pricing of the item will depend on current cost and availability of materials and would be provided to you as a quote via email.

Please DO NOT make a purchase of an item and then put customization requests in the 'Comments' section.  Customization requests can ONLY be made by contacting me via the form on the "Contact" page prior to purchase.

Do You Accept Returns, Changes, or Cancellations

No.  ALL SALES ARE FINAL. Because of the uniqueness and sometimes customization of our products NO REFUNDS OR EXCHANGES will be issued.

However, I take great pride in providing a quality product and am committed to customer satisfaction.  If you are not satisfied with your purchase, please contact me within 5 days of delivery and I will do my best to remedy the situation.

Art and Sew Forth is not able to change or cancel orders once they have been placed due to the timely manner in which the orders are filled.

All products are thoroughly inspected prior to shipment to insure the item is in no way damaged.  A great deal of care is taken in the packaging process to insure items are secure in order to help prevent any damage during shipment.

 

Keep in mind all the products are handmade and may contain small imperfections that some may consider to be a defect.  I do my best to catch and correct any imperfections during the production process.  'Handmade' items are rarely considered perfect to everyone.

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